VULKAN After Sales: Service Excellence
The after sales service of VULKAN covers the supply of spare parts, as well as inspection, maintenance, and troubleshooting. Qualified and experienced VULKAN employees are the heart of our after sales services. They are responsible for all questions and services relating to the use and operation of the VULKAN products worldwide. 18 service stations worldwide are the basis for the unique VULKAN service. Quick. Competent. Experienced.
Your benefit:
Low operational costs of VULKAN couplings over many decades.
Partnership - the VULKAN service concept is based on long term partnership and traditional values. Our aim is to ensure safe, reliable, cost-effective and quick service for your VULKAN couplings equipment throughout its whole working life.
The "Service Excellence" as a key competence throughout the entire service life of a high flex. coupling provides service solutions and added value whilst focusing on enhanced performance for our customers.
Spare Parts
Demands on life time and availability of propulsion systems require a powerful system for the rapid and effective deployment of necessary spare parts. For decades, our customers appreciate the expert selection and fast delivery of spare parts by the VULKAN Spare part network system.
From a simple screw to a huge coupling VULKAN offers a range of useful and needed spare parts for your VULKAN equipment. Our skilled service personnel can provide help and information on any of our spare parts or assist with any repairs, on the phone or on site.
Our large warehouses are home to numerous coupling spare parts.
Whatever you need for your drive train with VULKAN equipment, we provide it.
Maintenance & Repair
Time is the most critical element during a maintenance and repair project. Our service for couplings equipment is available 24/7 to carry out any maintenance and repairs directly on site, with the aid of our fully mobile workshop. Alignment and adjustment on complete propulsion systems are part of the maintenance package, such as the repair of various surface defects.
Our global reachability and 24-hour-service assures first-rate attendance at any time in any place, no matter if it's for a routine check-up or urgent repairs of VULKAN Equipment.
Field Service & Technical Support
Our field service experts support you in keeping your equipment operational - regardless of your location and your needs. Whether it be standard inspections, overhauls, repairs, or retrofits, VULKAN´s highly qualified specialists help you to get your equipment back in service as quickly as possible. For this purpose we either provide you with field service assembly personnel or staff for the supervision of work carried out by your own employees or subcontractors.
Retrofit & Modernisation
VULKAN provides you with full maintenance support for your equipment. Our services range from the development of tailor-made maintenance concepts, including inspections and overhauls, to complex repairs in the case of unforeseeable events.
Our service workshops are fully equipped to perform overhauls, modifications, or repairs on your machinery. Advanced technologies such as laser alignment, vibration tools provide for high quality. By condition based repair we facilitate economic efficiency and high reliability.
Logistics
With over 50 years of marine equipment experience, VULKAN is the ideal partner for your distinct logistical needs. In the challenging world of marine equipment logistics, we appreciate that there is no such thing as a one-size-fits-all solution. The VULKAN logistics team fully understands the challenges involved in getting coupling equipment to and from yards and ships worldwide.
Whether by land, sea, air (or a combination of all three), the VULKAN logistics team can organise safe, compliant shipment of all your equipment around the world.
Leave it to us. - We'll take care of everything for you.
Consulting
VULKAN offers comprehensive consultancy. We find the most effective solution.
Our high level of competence in providing solutions is characterised, among other things, by several years of experience and knowledge management, with investment costs and delivery lead times being kept to a bare minimum.
Our trained employees are at your disposal locally for intensive consultancy. This is how solutions are worked out expeditiously and local issues are taken into consideration.
Project support on a local level ensures clearance for the product class and adherence to time schedules.
